Resume

Micah Wallace

Email: micahwallace[at]gmail[dot]com
Location: Ontario, Canada

Connect with me on LinkedIn: linkedin.com/in/wallacemicah

Hello and Thank you for visiting! I am an IT Security Specialist located in South-Western Ontario, Canada, where I have been actively engaged in the information technology sector since 2011. My career is driven by a profound commitment to advancing my expertise and understanding in the dynamic field of cybersecurity.

Raised on a rural farm, I learned early the significance of diligence and the power of innovative thinking, traits that have proven indispensable in the realm of IT. The complexities of cybersecurity demand not only technical acumen but also the creativity to devise solutions from diverse perspectives. With each challenge, I strive to leverage these skills to enhance system security and ensure robust protection against evolving threats.

I am continually in pursuit of opportunities that allow me to refine my skills and offer superior cybersecurity solutions, keeping pace with the latest advancements in technology and threat management.

EXPERIENCE

CF Industries | Sarnia, Ontario
April 2016 - Current
Sr. Cyber Security Analyst (Identity Access Management)
February 2024 - Current
Cyber Security Analyst III (Identity Access Management)
October 2021 - February 2024
As a member of the Identity Management team in the Enterprise IT Security Department, my main areas of focus include Microsoft Active Directory, Azure Active Directory, Conditional Access, Multi-Factor Authentication, Identity Management, and Privileged Account Security. I ensure the security and integrity of our systems and user identities by implementing and maintaining these technologies.
Information Technology Site Lead
January 2021 - March 2022
As the leader of a team of three, I was responsible for ensuring the secure and stable operation of mobile, workstation, server, and network systems at CF Courtright Manufacturing Faculty. My efforts enabled the site to operate safely and responsibly, while also participating in the emergency response management team. In addition, I managed IT budgets and successfully led capital upgrade projects at the site.
Network Administrator II
June 2019 - January 2021
During my time in this position I was responsible for managing the backend systems that supported endpoint deployment, patching, and management. This included overseeing the mobile device fleet and providing customers with an efficient user experience. As a member of a team supporting all other server and network systems at the manufacturing site, I helped ensure safe and continuous operations. To streamline administration and improve efficiency, I developed and deployed scripts and automation tools to automate and secure system deployment processes.
Enterprise Support Supervisor – Canada
December 2017 - June 2019
As a supervisor for IT Enterprise Support for CF locations across Canada, I worked with a team to bring value to the business while following our motto of “Doing it Right” and prioritizing safety. I led a team of up to four individuals providing front line support to two manufacturing plants and managing approximately 400 workstations. My leadership and technical expertise allowed us to effectively support the IT needs of our users and ensure the smooth operation of our IT systems.
Enterprise Support Specialist II
April 2016 - December 2017
As a front-line support specialist, I provided technical assistance to approximately 200 users and was responsible for the administration and maintenance of the workstation and mobile device fleet. I also built and maintained software deployment packages and monitored endpoint security, testing new software, operating systems, and hardware. Additionally, I maintained the servers that managed our workstation environment and assisted with server maintenance and the management of our broader server and VMware infrastructure. My efforts ensured the smooth operation of our systems and the satisfaction of our users.
Manage 280+ endpoints (Desktop, Laptop, Mobile)
Assist with Microsoft Server and VMware ESXi Administration
Windows 7 / 8 / 8.1 / 10
Intrinsically Safe (Class 1 Div 2) Tablets
Active Directory MAC’s
CF Industries - Hard Drive Encryption Project (2017)
Technical lead in team that chose, implemented and deployed workstation hard drive encryption solution for the Enterprise.

LEADWAVE Technologies | Sarnia, Ontario
September 2012 - April 2016
IT Consultant
May 2013 - April 2016
Long-term placement at CF Industries providing Helpdesk Support and endpoint management.
Desktop Administrator / Systems Analyst
May 2014 - April 2016
Provide managed IT services throughout Sarnia and South-western Ontario.
As a provider of managed IT services throughout Sarnia and South-western Ontario, I designed, built, implemented, and maintained a wide range of hardware and software solutions for a diverse range of companies and users. My responsibilities included installing and troubleshooting local area networks, installing and administering servers, configuring site-to-site and mobile VPNs, supporting a variety of mobile phone platforms, configuring analog and IP phones, deploying and supporting workstations, implementing wireless solutions, managing backups, administering Active Directory, and assisting remote endpoint users with issues.
As a Desktop Administrator and Systems Analyst, I also collaborated with other LEADWAVE technicians to find effective and timely solutions to unique technical challenges. My expertise and teamwork skills allowed me to consistently deliver high-quality IT services to our clients.
Field Technician
September 2012 - May 2014
Assisted LEADWAVE customers with computer issues in a timely manner.

Sarnia Police Services | Sarnia, Ontario
October 2011 - July 2012
During my time with Sarnia Police, I provided computer help desk support to personnel at all levels and worked closely with local, provincial, and federal counterparts to maintain the Sarnia Police computer network and 911 dispatch center. My technical expertise and collaborative approach allowed me to effectively support the needs of the organization and ensure the smooth operation of critical systems.
Tasks and Responsibilities included
Provided help desk support for approximately 180 users
Upgraded point to point wireless link
Assisted in configuration and maintenance of servers, and firewalls
Assisted in Active Directory administration
Maintained system backups
Systems Technician (Contract) December 2012 - July 2012
Sarnia Police - Blackberry Project (2012)
Configured and deployed Blackberry phones to approximately 100 users
Assisted in user training
Maintained Blackberry Enterprise Servers
Maintained and troubleshot specialty Police applications used by the Blackberry phones
IT CO-OP October 2011 - December 2011
Sarnia Police - Desktop Upgrade Project (2011)
Led hardware upgrade and deployment of 85 workstations
Built and tested the master image used for deployment
Installed new workstations and securely prepared existing workstations for recycling

CERTIFICATIONS

Certified Ethical Hacker (CEH)
EC-Council | Dec 2017 - Dec 2023
Cisco Certified Network Associate Security (CCNA Security)
Cisco | May 2014 - March 2023
Cisco Certified Network Associate (CCNA)
Cisco | August 2011 - March 2023
ITIL Foundations
PeopleCert | June 2018
Security+
CompTIA | Dec 2015
Sarnia Chemical Valley Safety Training (BSO Plus)
IEC Sarnia | Sep 2015
Microsoft Certified Systems Associate – Windows Server 2012
Microsoft | April 2014
Microsoft Certified Systems Associate – Windows Server 2008
Microsoft | April 2012
Project+
CompTIA | April 2011

COURSES

Microsoft Azure Security Technologies (AZ-500)
Global Knowledge | November 2023
Time Management: Organize and Prioritize to Increase Your Productivity
Dale Carnegie | November 2022
Lead Change Effectively
Dale Carnegie | October 2022
Present Complex Information
Dale Carnegie | October 2022
Microsoft Security Virtual Training Day
Microsoft | October 2022
Threat Hunting Workshop
CDW | June 2022
Microsoft Azure Fundamentals (AZ-900)
Global Knowledge | October 2021
AWS Cloud Practitioner Essentials
Global Knowledge | June 2020
Cisco CCNA Security Bootcamp (Recertification)
Infosec | February 2020
CyberCity Con 2019
October 2019
Hardening Windows Networks
Digital Boundary Group | September 2019
Securing Windows Server 2019
Global Knowledge | September 2019
Front Line Leadership Training
Front Line Leadership | March 2018

EDUCATION

Information Technology Professional | Lambton College (Sarnia, Ontario)
Graduate Certificate - ITP-32 Class of 2011 (Deans Honour List)

The ITP Program is a comprehensive, 12-month fast-track program that covers a wide range of topics in computer system design, building, maintenance, and support. In addition to technical courses, the program also includes management training to prepare candidates for leadership roles. The specific courses included in the program are:

Project Management (CompTIA Project +)
Cisco Certified Network Associate (CCNA)
Microsoft Server, Enterprise Administrator
Managing and Maintaining Your PC (CompTIA A+)
Exchange Server 2007, Configuring
Windows Server 2008 R2
Server Virtualization
Wireless Networking
CompTIA Security +
Microsoft Office
Business Management
Unix

Camp Apprentice Ministry Program | Miracle Mountain Ranch Missions (Spring Creek, Pennsylvania)
2008 - 2010

The Camp Apprentice Ministry Program is a 12-month college-level apprenticeship that combines leadership training, Biblical studies, work on a horse ranch, and experience at a summer camp for children. The program provides both theoretical training and hands-on opportunities to demonstrate and build upon the lessons learned.

A small number of first-year graduates, including myself, were selected to continue for a second year of training, during which we had the chance to further enhance our skills in leadership, mentoring, and summer camp ministry.

TECHNICAL DETAILS

Systems VMware ESXi, Hyper-V, Proxmox, Windows 7-10, Microsoft Server 2008-2016, Ubuntu Linux, Cisco IOS, Ubiquiti

Hardware Dell, Cisco, Watchguard, Apple, Android, Ubiquiti Wireless

Software Ivanti (LANDesk) Management Suite, Microsoft Office 2010/2013/2016/M365

Scripting PowerShell, Python, VBScript, Batch Scripting

VOLUNTEER EXPERIENCE

Various Charities | IT Support (Various Locations)
July 2012 - Present

Network design, setup and management of multi-segment networks with customized web and application filtering
Wireless P2P network links (10km WAN Bridge, building to building)
Social Media and website setup and coaching and content management

Victim Services Sarnia-Lambton | IT Support (Sarnia, Ontario)
Oct 2011 - July 2012

Provided volunteer IT support to Victim Services of Sarnia-Lambton.

Sarnia Lambton Crime Stoppers | IT Support (Sarnia, Ontario)
Oct 2011 - July 2012

Provided volunteer IT support to Sarnia Lambton Crime Stoppers.

Spring Creek Volunteer Fire Department | Volunteer Fire Fighter (Spring Creek, Pennsylvania)
Oct 2009 - Aug 2010

While being a part of the department, I had the opportunity to respond to medical assistance calls, motor vehicle accidents, and building fires. I was also able to help with a controlled wildfire burn.

Completed sixteen-hour Fire Fighter Basic Training. Warren County Fire School

Humanitarian Trip | Construction Project (Sayaxche, Guatemala)
March 2007

Was able to help with the construction of a youth sports center and volunteer work in the community.

PERSONAL INTERESTS

When I’m not busy with work, you’ll often find me just enjoying some quality time with my wife and kids. We love doing things together and having fun as a family.

If you had not guessed, I am a tech geek and love playing around with new gadgets and learning about the latest technology trends. It’s exciting to see how fast things are changing in the tech world!

Computer Securty and Identity Management is a passion and I find it fascinating to learn about different ways to keep our digital lives safe and secure and enjoy playing with new concepts in my home lab.

Oh, and one of my big dreams is to get my private pilot’s license. Flying has always been a dream of mine, and I’m slowly working towards making that dream a reality. You can see the video of my first solo flight below! https://youtu.be/cBV2sSmQgrA

So yeah, that’s a bit about me and the things I enjoy doing in my free time. Just focusing on the things that matter and having fun with the people that make life matter as we enjoy the journey of life.